If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday through Friday from 8 a.m. to 8 p.m. EST. Call toll-free at 1-833-920-1449 or email cs@geiger.com.
All returns must be authorized by customer service. Call or email us using the contact information above for return authorization. All claims for damaged or defective merchandise must be made within 10 days of receipt.
For U.S. shipments, returns of non-defective merchandise must be made within 30 days and may incur a 20% restocking fee. We can only accept returns on non-defective merchandise if the item is inventoried in our warehouse. Sorry, on-demand items are not subject to return unless defective. Contact customer service for further details.
For shipments outside of the U.S., please note that all sales are final and no returns are accepted.
Purchases can be made online through our secure checkout by authorized personnel only. For information on how to become an authorized purchaser, please contact your direct supervisor or manager. During checkout, please be sure to complete all necessary information, including purchase order or budget numbers if applicable. If you are not an authorized purchaser, you can still place an order using Visa, MasterCard, or American Express. Please be sure to complete all necessary information. Charges on your statement will appear as Geiger Catalogs. If you prefer, you can also order by phone by calling Customer Service at 1-833-920-1449.
Are all items shipped from the same location?
No. The Aptiv eStore includes a mix of in-stock items and on-demand items that ship directly from our production partners. This allows us to offer a wider range of products while keeping inventory levels at a budgetary minimum.
What are In Stock items?
These are products physically stored at our primary fulfillment center.
• They are ready to ship immediately
• Available to order in single-unit quantities
• Orders containing only in-stock items typically ship within 1–3 business days
What are On Demand items?
These items are produced or fulfilled only when ordered and ship directly from the manufacturer or decoration partner.
• They may have longer lead times due to production
• They ship separately from in-stock items
• Tracking is provided once each shipment is released
• Many On Demand items require a minimum order quantity (MOQ) because they are made specifically for your order
Why does the store use both In Stock and On Demand items?
This hybrid model allows Aptiv to:
• Offer a broader assortment of branded merchandise
• Reduce waste and excess inventory
• Provide regionally appropriate or specialty items without a significant investment or long-term storage
• Support custom decoration and made-to-order products
For U.S. shipments, you can expect in-stock items to ship within 24 hours of placing your order. Refer to the shipping map below for ground time in transit from our warehouse.:
For on-demand items, please refer to the individual production time listed within the product specifications and allow an additional 3-5 business days for ground transit from the manufacturer to delivery addresses within the U.S.
Shipping and transit times do not include weekends and holidays and cannot be guaranteed under extenuating circumstances beyond our control, such as extreme weather conditions. Please allow additional transit time for shipments requiring delivery outside of the U.S.
All purchases made through this website will incur a $5 shipping fee.
Taxes will be applied to your order total appropriately based on your country, state, and local laws.
Yes. To do this, choose “Ship to multiple addresses” on the first checkout screen. From here, follow the prompts to either direct each item to a different shipping address, or “Split” the quantity of an item to multiple shipping addresses. Please call Customer Service for assistance at 1-833-920-1449.
You can update your billing address, manage shipping addresses, change your password, and view your order history through the Manage Account page.
An on-demand item is a product that is not pre-printed and stocked in our warehouse, but is produced on a per-request basis. On-demand items take longer to ship, as we produce them specially for you, so please refer to the individual production time listed within the product specifications and plan accordingly. On-demand items may also require a minimum order quantity to meet production requirements.
Geiger employs a 128-bit Secure Sockets Layer (SSL) technology that encrypts all of your private information during account maintenance and order processing. Enforcing PCI Compliance ensures that your credit card information is encrypted and kept private. The security of your account also depends on keeping your account password confidential, and you should not share your account name or password with anyone.
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